Shipping & Return Policy
|Order Total (before taxes)||Shipping Fees|
|$29.99 or more||Free|
|Less than $29.99||$4.99 + applicable taxes|
Please note shipping fees are non-refundable.
Returns & Exchanges
Any items for return or exchange must be returned in their original condition, with all original packaging and components intact, with the original proof of purchase. Products must also meet the manufacturer’s criteria and shows no signs of liquid or physical/customer induced damage to qualify for an exchange or refund. Costs associated with shipping will not be refunded.
Defective items can be exchanged within 30 days of purchase with the original proof of purchase.
For devices including phones, tablets, and mobile broadband & internet devices, Tbooth wireless will provide a full refund when returned within 15 days from the date of purchase.
For most accessories, we will provide a full refund or an exchange within 30 days of purchase. Accessories from the following categories will need to be returned un-opened to receive a refund:
- External and Internal Batteries
- Bluetooth Headphones
- Hands-Free Mono Headsets
- Health & Wellness Accessories (iHealth)
- Wearables (Smartwatches, Gear, Fitbit, VR)
To return or exchange an online order, please call our Customer Service team at 1-877-648-3928, or, bring your return with original proof of purchase to your local Tbooth wireless store.
If you are returning your purchase to a store, the credit will be issued once the return has been processed by our distribution centre. Credits cannot be issued in-store.