Shipping & Return Policy
|Order Total (before taxes)||Shipping Fees|
|$29.99 or more||Free|
|Less than $29.99||$4.99 + applicable taxes|
Please note shipping fees are non-refundable.
Returns & Exchanges
To qualify for a return or exchange, the item must be returned in its original condition, with all original packaging and components intact, with the original proof of purchase. Item must also meet the manufacturer’s/carrier’s criteria for return/exchange and shows no signs of liquid or physical/customer-induced damage.
Shipping fees will not be refunded.
Defective items can be exchanged within 30 days of purchase.
For devices including phones, tablets, mobile broadband, and internet devices, we will provide a full refund when returned within the carrier’s buyer’s remorse period. Please refer to your carrier service agreement for return eligibility and cancellation fees.
For most accessories, we will provide a full refund within 30 days of purchase. Accessories from the following categories will need to be returned un-opened to receive a refund:
- External and Internal Batteries
- Bluetooth Headphones
- Hands-Free Mono Headsets
- Health & Wellness Accessories (iHealth)
- Wearables (Smartwatches, Gear, Fitbit, VR)
Online Orders: To return or exchange your online order, please call our Customer Service team at 1-877-648-3928 or bring your return with original proof of purchase to your local Tbooth wireless store.
If you are returning your purchase to a store, the credit will be issued once the return has been processed by our distribution centre. Credits cannot be issued in-store.
If you have any further questions, please contact our Customer Service team:
Available Monday to Friday, 9:00AM – 5:00PM (PST).